You can cancel any plan at any time, in two taps, and keep it until the end of the period you paid for. Payments are generally not refunded, except in the cases below, which we always honor.
1. Cancelling
Go to your account and choose Manage billing, then cancel. Your plan stays active until the end of the paid period and won't renew. Cancelling doesn't delete your account or saved data.
2. When we refund
- You were charged after cancelling. Full refund of that charge.
- A renewal you didn't mean to keep, reported within 14 days of the charge, if you haven't used the paid plan since. Full refund, and the plan is cancelled.
- The service was down for 7 or more days in a row during your paid period. Refund for that period.
- You live in the EU or UK and ask within 14 days of your first payment for a plan. Full refund.
- A duplicate or mistaken charge, or anywhere the law gives you a right to one.
3. What isn't refunded
Unused time after cancelling, part-used periods, and plans closed for breaking the terms of use. We may still refund in other cases when it's fair; just ask.
4. How to ask
Email support@owlglance.com from the address on your account, with the date of the charge and a line about why. We answer within 2 business days; approved refunds go back to the original card through Stripe, and banks usually show them within 5–10 business days.